terms & conditions

Insurance:

We know most people don’t think about the need for insurance when travelling within the UK but the unexpected can always happen and if you need to cancel your visit to us you could lose your deposit or even the full cost of the retreat.

We therefore strongly advise all our guests to arrange Personal Accident and Travel/Cancellation Insurance when booking onto one of our retreats.

It only costs a relatively small payment and this will cover you for charges if you have to cancel or abandon your visit to us as long as you have booked at least two nights consecutive accommodation.

Booking information:

The retreat cost includes the retreat fee, accommodation and all meals during your stay. Travel to the retreat is not included in the price.

Accommodation is sole or shared occupancy. Special diets can be catered for, but you must inform the office of your requirements when booking your retreat. Participants must be over 18 years of age and all our retreats are non-smoking inside the premises.

 

Payment Policy:

A non-refundable deposit is required for each retreat. The amount will be either £147, £197 or £247 depending on whether you are booking a 2 night, 3 night or 5 night retreat. This deposit is taken upon booking the retreat, with the remaining balance being due 6 weeks prior to the start of the retreat. If the retreat is booked less than 6 weeks in advance the deposit facility will not be available and the full amount will need to be paid when booking.

 

Rescheduling Policy:

If you decide to reschedule from one retreat to another retreat, it will be treated as a cancellation on your part and the ‘Refund Policy’ terms and conditions herein shall apply.

Refund Policy:

If you decide to cancel the retreat after paying the deposit, this deposit can be transferred to another retreat or another person (to be used within a 12 month period of the original retreat booked) but cannot be refunded. A rescheduling fee of £50 will apply.

If you have made full payment, cancellations made 4 weeks or more before the retreat start date will receive a refund of the remaining balance of the retreat fee but none of the deposit will be returned. If you cancel less than four weeks before the start of the retreat, a 50% refund of the remaining balance will be given, but none of the deposit will be returned. If you cancel within three weeks of the start of the retreat, no refund will be given. We strongly advise you to take out your own insurance in case you have to cancel through illness or other unforeseen circumstances. We recommend The AA Travel Insurance.

Cancellation Policy:

All information included in our website and publicity is correct at the time of going to press, but may be subject to change. Whilst we do not anticipate changes to the advertised retreat dates, we may have to cancel or postpone retreats at our discretion.

The retreats managed by Nourished Soul Retreats offer programmes which all guests are encouraged to take part in. A programme timetable is understandably subject to change at little or no notice due to weather conditions, staff availability and other circumstances which are often beyond the control of Nourished Soul Retreats. If the retreat is cancelled, you may transfer your registration to another retreat date or receive a full refund of all monies (excluding travel costs). We suggest you take out your own insurance in case of cancellation through unforeseen circumstances.

Liability:

Nourished Soul Retreats shall in no event be held liable for any loss or other damages including but not limited to special, incidental, consequential, or any other damages.

Confidentiality:

For the purposes of organising and running a retreat, we may disclose to you proprietary confidential information, such as (without limitation) know-how, methodology, and materials protected by our intellectual property, however recorded or preserved (the “Confidential Information”).

The Confidential Information may be obviously confidential, or may have been identified as such. It includes the contents of the workshops and activities which take place during the retreats. By booking a retreat, you agree that you will keep confidential all Confidential Information belonging to Nourished Soul Retreats., and that you will not commercially use or exploit the Confidential Information without Nourished Soul Retreat’s prior written consent.

 

Behaviour:

We reserve the right to ask participants to leave the retreat if their behaviour is disruptive to the running of the retreat or to the other participants and staff. If you withdraw from the retreat at any time or if you are requested to leave due to disruptive behaviour, no part of the retreat fee shall be refunded. In the case of our staff’s decision to ask you to leave, all matters arising from a dispute are subject to English law and are subject to the jurisdiction of the English courts.

Disclaimer:

Wellbeing Coaching does not diagnose, prescribe, treat, or cure any disease or condition either physical or mental. Wellbeing Coaching should not be construed as a prescription, a promise of benefits, claims of cures, or a guarantee of results to be achieved. Our Wellbeing Coaching programmes are provided for informational, educational, and self-empowerment purposes. Any information, instruction or advice given is not intended to be a substitute for professional medical or psychological diagnosis and care. You should not discontinue or modify any medication and/or treatment presently being taken pursuant to medical advice without obtaining approval from your healthcare professional. Nourished Soul Retreats does not accept any liability for participants’ medical or psychiatric conditions which may exist or which may arise during or subsequent to participation in one of our retreats. Always consult your healthcare professional before making any changes to your diet, lifestyle or prescription drugs.

 

Privacy Policy:

We have updated our Privacy Policy to provide more detail about how we use your personal information and your rights concerning that use. For residents of the EU, this includes your rights under the EU General Data Protection Regulation. 

Your Privacy:

Your privacy is very important to us and we are committed to protecting your personal data.

We will only use your personal information to enable us to provide the services that we offer or to inform you about our other similar services.

This Privacy Policy explains when and why we collect personal information about you as well as the types of personal data we may collect when you interact with us online or over the phone. It also explains how we’ll look after your data and keep it safe. There’s a lot to digest but we want you to be fully informed about your rights and how we use your data.

Controller and Processor

Nourished Soul Retreats is the controller and processor responsible for your personal data (collectively referred to as, “we”, “us” or “our” in this Privacy Policy). This is in accordance with GDPR.

Information We Collect:

  • We only collect information about you if we have a reason to do so – for example, to provide our services, to communicate with you, or to make our services better.

  • We may collect and process the following information about you:

  • Information you provide to us

  • You may provide us with information in several ways, including by filling in forms on our website or by corresponding with us by phone or email. This includes information you provide when you purchase services from us, enter into a contract for the supply of services, offer feedback, enter a competition, promotion or survey or report problems with our services.

  • The personal information that you provide may include your name, address, email address, phone number and other information about you to enable us to provide you with our services.

Use of Your Information:

Your information will enable us to provide you with access to all parts of our website and to supply the products or services you have requested. It will also enable us to invoice you and to contact you as necessary concerning your purchase. We also use and analyse the information we collect so that we can administer, support, improve and develop our business. We may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services.

We may also use your information to let you know by email about other products and services we offer which may be of interest to you. You can change your mind about being contacted in the future. Please see ‘Your Rights Over Your Personal Data’ below for further information.

We use personal information about you in connection with the following purposes:

 

Provision of services:

  • Providing our services to you and fulfilling your requests.

  • Providing you with the information, products and services you request from us.

  • Completing any transaction that you do with us.

  • Administering promotions or competitions that you enter with us.

  • Allowing you to participate in our interactive features when you choose to do so.

  • Marketing and advertising:

  • Providing you with information about goods and services that we think may interest you, which may be based on inferences about your likely interests based on your activity on our website.

  • Customising or enhancing your experience of our services, which may use inferences about your likely interests based on your activity on our website.

  • Measuring and understanding the effectiveness of advertising we serve to you and others.

  • Service improvement and account management:

  • Ensuring that our content is presented in the most effective manner for you and your device.

  • Administering our website and for internal business administration (for example, troubleshooting, data analysis, testing, research, statistical and survey purposes).

  •  Protecting our interests and those of third parties and as part of our efforts to keep our services safe and secure.

  • Managing and operating your account with us.

Third-party Services:

Other third-parties with whom we may share your personal data in order to provide our services include:

  • Active Campaign – our Customer Relationship Management (CRM) provider, provides newsletters, and emails

  • Stripe – our online payment processing provider

  • Google Forms – enables us to offer online forms

  • Wix – provides the basis of our website

  • Google Mail – the underlying process for all our emails

Consent:

You have consented to us using your personal information for this purpose (for example, when you purchase a service from us, email us for information or request a free product from us). You can change your mind about being contacted in the future. Please see ‘Your Rights Over Your Personal Data’ below for further information.

Data Retention:

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means and the applicable legal requirements. For example, details of your orders will be kept for as long as we need to retain that data to comply with our legal and regulatory requirements. This is generally 7 years unless the law prescribes a longer period.

You can ask us to delete your data: see ‘Your rights over your personal data’ below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Your Rights Over Your Personal Data:

You have the right to access and update any data we hold about you at any time. Please contact us in writing (either by email or postal letter) with any requests.

You also have a choice as to whether or not you receive marketing information from us and you can withdraw your consent from specific communication channels at any time. You can cancel your consent by selecting ‘unsubscribe’ on any newsletter or by contacting us in writing (either by email or postal letter).

 

Disclosure of Your information:

Other than those organisations listed above that are necessary for us to provide our services, we will not pass your personal details to third parties without your express permission unless required by law to do so.

 

Security:

We work very hard to protect information about you against unauthorised access, use, alteration, or destruction and take all reasonable measures to do so.

We use encrypted communication links between our website and your browser to ensure that all data passed between you and us cannot be intercepted.

We do not store any credit/debit card details ourselves, but utilise Stripe, who are a PCI compliant payment processing provider for all orders placed online and over the phone.

 

Cookies:

Cookies are small files placed on your computer which can log certain information about your visit. This site uses Google Analytics tracking cookies to collect information about the use of this website – for example, how many pages people visit, what browser and operating systems they use, and how long they spent on each page. The information is anonymous and is only used to help improve the site. The information is stored by Google according to their privacy policy. You can find out how to manage and delete cookies at www.aboutcookies.org. Also, when visiting our website, the IP address used to access the site will be logged along with the dates and times of access but most importantly, any recorded IP addresses are not linked to personally identifiable information.

Links to Third Party Websites:

We have included links to other websites and services on this site for your use and reference. We are not responsible for the privacy policies on these websites. You should be aware that the privacy policies of these sites may differ from our own.

 

If we sell or buy any business or assets:

If we sell or buy any business or assets, we may disclose your personal information to the prospective seller or buyer of that business or those assets, along with its professional advisers. If Nourished Soul Retreats (or substantially all of its assets) is acquired, personal information held by it about its users will be one of the transferred assets.

 

Changes to this Privacy Statement:

The contents of this statement may be altered at any time at our discretion. We will post any changes on this page.

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